terms & conditions
Terms & Conditions - the basics
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First-Time Clients & Lapsed Homes: All first-time cleanings or homes that have not been professionally cleaned within the last 3 to 4 weeks require a custom digital quote and a mandatory initial deep clean.
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Maintaining Recurring Status: To keep your discounted weekly or bi-weekly recurring rates active, the home must stay on our consistent schedule. If services lapse for longer than 4 weeks, a deep clean rate must be applied before standard weekly or bi-weekly maintenance service can legally resume.
cancellation/refund policy
Cancellation/Refunds policy - the basics
Cancellation & Rescheduling Policy (Residential)
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Payment Requirement: 100% of the flat-rate service fee is charged upfront at the time of booking to secure your time slot on our schedule.
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Cancellations with More Than 24 Hours’ Notice: Clients will receive a partial refund (85% of the total amount), with the remaining 15% retained as a non-refundable administrative processing fee.
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Cancellations with Less Than 24 Hours’ Notice: Bookings are completely non-refundable. Late cancellations or on-site lockouts forfeit the entire payment.
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Rescheduling Rule: If you need to change your date with less than 24 hours' notice, you may roll your booking over to a new date by paying a $75 rescheduling fee instead of losing your entire payment.